TERMS OF SERVICE
Last updated: November 14, 2026
These terms apply to the FACADE social media content subscription. By paying for a plan, you agree to them.
1. Who we are
The service is provided by Agence FACADE inc., based in Laval, Quebec ("FACADE", "we"). "You" means the business that subscribes.
2. Business use only
The subscription is for businesses and self-employed professionals, for their business marketing. It is not offered for personal use.
3. What the service includes
Each month, we create social media posts and captions for your business, based on the content form you send us. We create the content; you publish it, except on Signature, where we schedule it for you. We may use AI tools as part of our creative process. Every post is reviewed by our team before delivery.
4. Plans and prices
Essentiel: $250/month. 9 posts and captions per month, monthly content calendar, made for Instagram and Facebook, 1 revision round, delivery in 7 business days.
Croissance: $500/month. 16 posts and captions per month including 4 Reels, monthly content calendar, made for Instagram and Facebook, 2 revision rounds, delivery in 5 business days.
Signature: $850/month. 24 posts and captions per month including 8 Reels, 8 Stories per month, made for Instagram and Facebook, scheduling on Instagram and Facebook done for you, 30-minute monthly strategy call, monthly short performance report, 3 revision rounds, priority delivery in 5 business days.
5. Billing
After you subscribe, and then once a month, you fill out the FACADE content form with your goals, brand details, platforms, formats and any photos or videos you want us to use. Delivery time starts when we receive your completed form. If we don't receive your form within 5 business days of your monthly charge, we create your content from your last form and your brand, so you never miss a month.
8. Delivery and revisions
We deliver your content within the business days listed for your plan. Revision rounds are included as listed for your plan and must be requested within 7 days of delivery. A revision adjusts delivered content; it does not replace it with a new concept.
9. What you provide
You confirm that you own, or have permission to use, any logo, photo, video or text you send us, and that it can be used for your marketing. You are responsible for the accuracy of your business information, prices and promotions.
10. Ownership of the content
Once the month is paid in full, you can use the content we delivered for that month for your own marketing, without time limit. Royalty-free stock images we use remain subject to their own licence. FACADE keeps the rights to its templates, methods and working files.
11. Our portfolio
We may show the content we create for you in our portfolio and on our own social media. Tell us in writing if you prefer we don't.
12. Publishing and results
You are responsible for publishing your content and for following each platform's rules. We do not guarantee specific results, such as followers, engagement or sales, because these depend on factors outside our control.
13. Limit of liability
To the extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid us in the 3 months before the claim.
14. Privacy
We handle your personal information as described in our Privacy Policy.
15. Changes to these terms
We may update these terms. We will tell you by email at least 30 days before a change applies to your plan.
16. Governing law and contact
These terms are governed by the laws of Quebec and of Canada. Questions or cancellation notices: tjecrois@gmail.com.
Payments are processed securely by Square. Your first month is charged when you subscribe. After that, your card is charged automatically every month on the same date. If a payment fails, work on your content pauses until the payment goes through. Your plan stays active during that time.
6. Month to month, no contract
Plans are month to month, with no contract. You can cancel at any time by writing to tjecrois@gmail.com. Your cancellation takes effect before your next monthly charge, and no further payments are charged. The month already paid is not refunded.
Prices are in Canadian dollars. GST and QST are added to every charge. Content is made for Instagram and Facebook, and you can post it wherever you want. You choose your platforms and formats (posts, carousels, Reels, Stories) in your monthly form, within your plan. Posts not used in a month do not carry over to the next month. You can change plans anytime: we switch your subscription starting at your next monthly charge.